FAQ

1. How long does delivery take?

  • We only ship from our PE Warehouse
  • The courier collects from us every Tuesday & Thursday Only.
  • If we do not have stock of the item, we will back order and this can take an additional 5 business days to arrive to you (besides the shipping time) eg. main areas may take 5 – 7 business days

We are in Fourways, Johannesburg, however we do not have a walk in shop – we operate online only.

We have a Warehouse in Gauteng, which only does orders and no retail or walk in customers, so no collections.

 

3. Why are your perfumes so discounted?

Experience the Luxury of our Fragrances at ScentSavvy Vault, where elegance meets affordability. Encased in their exquisite branded boxes, these fragrances exude sophistication and allure. While these fragrances mirror their high-end counterparts in appearance and aroma, some might require an extra spritz to last through your day's ventures.

Crafted across different manufacturing outlets, slight variations in concentration and scent may arise, adding a unique charm to each bottle. Occasionally, you might encounter subtle differences in packaging or bottle design, a testament to the ever-evolving artistry of perfumery.

Indulge in these daily essentials, beloved by our loyal clientele who appreciate their affordability and consistent quality. Revel in the allure of luxury at a fraction of the cost. Our delighted customers, frequent patrons of luxury, find these fragrances ideal for everyday use.

Do note, these fragrances hail from diverse factories, each adding its distinct touch to the original store-bought versions. Embrace the subtle nuances; each brand boasts a unique legacy, translating into varied quality and packaging. These aren't your ordinary store-bought fragrances, but they certainly offer extraordinary value.

In the global tapestry of fragrance-making, different alcohol bases yield diverse concentration levels. Hence, the fragrance you adore might mirror a different hue when crafted elsewhere. The intricacies of formulation and batch variations further enrich the olfactory journey, bestowing each bottle with its unique identity.

While we don't guarantee identical experiences, we celebrate the enchanting possibilities inherent in each purchase. These imported treasures, rejected yet opulent, embody premium alcohol-based fragrances, inviting you to explore a world of luxury with ScentSavvy Vault.

All our products come straight from our factories in Belgium & France. We've managed to secure a special batch of designer scents that have been rejected due to certain reasons, which can include minor packaging flaws, Difference in packaging, recipe change or misprints, but the fragrances themselves, still Genuine (Parallel Imports).

 

4. How do I know that the perfumes aren't fake?

Unfortunately there are many people out there selling counterfeits. The best way to prove authenticity for any cosmetic product is via a batch code. Our perfumes all come with batch codes which you can find at the bottom of the bottle or on the box and can verify via any batch code checker you can find on google or you can go to www.checkfresh.com and enter your batch code.

 5.How long does the smell last?

There are varying factors when it comes to how long a fragrance will last, our fragrances will last anywhere up to 6 hours. Unlike the fragrances you buy in stores that last 10-12 Hours. Please remember, that we source our fragrances from factories in France and Belgium, so although they are definitely genuine fragrances (Parallel Imports), their scent does not last as long as the fragrances in retail stores.

It can happen in the case of imports from other countries that the concentration of the perfume may differ to that of the local version that you find in your regular retailer. This is because they are made in different manufacturing plants. They use different alcohol bases around the world i.e. Europe uses a potato based alcohol (Vodka), France uses grape based alcohol, and the USA uses a grain based alcohol.

Fragrances are also reformulated every so often, creating different vintages and batches, hence the same fragrance can differ in smell from one country to another, depending on where it was made or imported from. Therefore, in some instances, our fragrance may not last as long as the local version that you are used to.

(We are not claiming that this would be the result of your purchase: But it could in certain cases be the result)

 

6.What if I receive the wrong item ?

DO NOT OPEN IT

If a different item was sent to what is on your order then please do not open it – send us the image and we will arrange collection and send the correct item

If the item packaging looks slightly different that may be due to the different years and batches of the packaging and in this case we do not take it back.

We are also human and therefore do make mistakes, we strive to try and send out what you ordered without mistakes, but human error does occur from time to time